Refund & Return Policy

At Novy, we strive to ensure that our customers are satisfied with their purchases. Please review our Refund and Return Policy carefully before placing an order.

Refunds for Damaged or Defective Products

We offer a 100% money-back guarantee for products that arrive damaged or defective.

To request a refund or replacement, please contact us at support@shopnovy.com within 30 days of your purchase.

Our support team will provide you with the return address and guide you through the process. Once the returned product has been received and inspected, we will issue either a refund or replacement based on your preference.

We may request photographs, videos, or additional information to verify your claim.

Order Cancellations

Once an order is placed, it is automatically sent to our fulfillment center for processing. Because of this, we are unable to cancel or modify an order after it has been submitted.

We apologize for any inconvenience and appreciate your understanding.

Return Policy

Due to the nature of our products, returns are only accepted for items that arrive damaged or defective.

We do not accept returns for:

• Change of mind
• Incorrect size selection
• Dissatisfaction after the product has been used
• Any reason other than damage or a defect present upon arrival

Restocking Fees

All approved returns are subject to a restocking fee. The applicable restocking fee will be deducted from the final refund amount once the return has been received and processed.

Customer Responsibilities

Customers are responsible for the cost of return shipping.

We strongly recommend using a trackable shipping service or purchasing shipping insurance. Novy cannot guarantee receipt of a returned item without proof of shipment.

Non-Refundable Situations

Refunds will not be issued if:

• The product does not arrive due to circumstances within the customer’s control, such as providing an incorrect or incomplete shipping address.
• The refund request is submitted more than 30 days after the purchase date.
• The product is returned without prior approval from our support team.
• The returned product does not meet the conditions outlined in this policy.

Submitting a Refund Request

To initiate a refund request, contact us at support@shopnovy.com within 30 days of your purchase.

Please include:

• Your full name
• Your order number
• Details about the product
• The reason for the return
• Photographs or videos showing the damage or defect, when applicable

Our team will review your request and provide you with the next steps. Please do not return a product before receiving approval and return instructions from our support team.

We value your business and will do our best to resolve any issues with your purchase. Please remember that returns are only accepted for damaged or defective products, and restocking fees apply to all approved returns.

Thank you for shopping with Novy!