Refund policy

Refund & Return Policy

At Novy, we strive to ensure that our customers are completely satisfied with their purchases. Please review our refund and return policy carefully:

Refunds for Damaged or Defective Products

We offer a 100% money-back guarantee on any product that arrives damaged or defective.

To request a refund or replacement, please contact us within 30 days of your purchase at info@novy.com.

We will provide a return address and guide you through the process. A refund or replacement will be issued—based on your preference—once the returned product is received and inspected.
We may request additional information to verify your claim.

Order Cancellations

Once an order is placed, it is automatically sent to our fulfillment center for immediate processing. Because of this, we are unable to cancel or modify orders after they have been submitted.

We apologize for any inconvenience and appreciate your understanding.

Return Policy

Due to the nature of our products, returns are only accepted for items that arrive damaged or defective.

We do not accept returns for:

  • Change of mind

  • Incorrect size selection

  • Dissatisfaction after use

  • Any reason other than damage or defect on arrival

Restocking Fees

All approved returns are subject to a restocking fee, which will be deducted from your refund once the return is processed.

Customer Responsibilities

Customers are responsible for the cost of return shipping.

We strongly recommend using a trackable shipping service or purchasing shipping insurance, as Novy cannot guarantee receipt of your returned item without proof of shipment.

Non-Refundable Situations

Refunds will not be issued if:

  • The product does not arrive due to factors within your control (e.g., incorrect shipping address).

  • The refund request is submitted after 30 days from the purchase date.

  • The product is returned without prior approval from our support team.

Submitting a Refund Request

To initiate a refund request, contact us at info@novy.com within 30 days of your purchase.
Please include:

  • Your order number

  • Details about the product

  • The reason for the return

Our team will review your request and provide next steps.

We value your business and will do our best to resolve any issues you may have with your purchase. Please keep in mind that returns are only accepted for damaged or defective products, and restocking fees apply to all approved returns.

Thank you for shopping with Novy!